Privacy Policy

Effective Date: [01/01/2025]
Last Updated: [18/10/2025]

FriendsWithFire (Pty) Ltd (“FriendsWithFire”, “we”, “us”, “our”) respects your privacy
and is committed to protecting your personal information. This Privacy Policy
explains how we collect, use, and safeguard your information when you visit our
website friendswithfire.co.za, place an order, or contact us.

1. Information We Collect

We may collect:
Personal information such as your name, email address, phone number,
and physical/delivery address when you submit a form or place an order.
Payment details (processed securely by third-party payment providers; we
do not store credit card data).
Website usage data such as IP address, browser type, and page interactions
via cookies.

2. How We Use Your Information

We use your information to:
Process and deliver your orders.
Provide customer support and respond to inquiries.
Send order confirmations, invoices, and shipping updates.
Improve our website, services, and communication.
Comply with legal obligations.

3. Data Security

We implement appropriate technical and organisational measures to protect your
information against loss, theft, or unauthorised access.

4. Sharing of Information

We may share limited information with:
Shipping/courier providers to fulfil deliveries.
Payment processors (e.g., PayFast, SnapScan, EFT providers).
IT service providers that help us maintain this website.
We do not sell or rent personal data to any third party.

5. Cookies

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This site uses cookies to improve browsing and analytics. You may disable cookies
in your browser settings, though some features may not work properly.

6. Your Rights

You may request access to, correction of, or deletion of your personal information in
accordance with the Protection of Personal Information Act (POPIA).

7. Contact Us

For any privacy-related queries, contact:
info@friendswithfire.co.za
South Africa